Next Generation Lending 2015 - Conference Day One
Tuesday 25 August
Click here for Post-Conference Learning Sessions
08:15 Registration and welcome coffee
08:50 Opening remarks from the Chair
Andrew Cornell, Managing Editor BlueNotes, ANZ
The role and impact of new technologies and market innovations on Australia's retail lending industry
09:00 Keynote Case Study: The Westpac Garage - how Australia’s first company
is learning to act like a 200 year old start-up
- How to accelerate, disrupt and infect the organisation with a start-up mindset
- Thriving on disruption by building and testing solutions to customer and business problems using a unique blend of Agile, Human Centred Design, Lean, deep organisational knowledge and a “get stuff done attitude”
- Building the business team of “Entrepreneurs-in-Residence” to rapidly deliver change
Phil Gray, Garage Director, AFS Transformation and Delivery, Westpac Group
09:30 Preparing for the arrival of non-traditional lenders
- How PayPal leveraged their customer base, data expertise and brand recognition to enter the lending market
- Understanding the strength of customer loyalty to be a leading player in the consumer finance space
- Matching the know-how of traditional lenders and going beyond traditional lending models
- Traditional and non-traditional lender alliances – who owns the customer?
Kareem Al-Bassam, General Manager, PayPal Credit Australia
10:00 Industry Leaders Panel Discussion: Facilitating innovation - are policies
and regulations developing fast enough to match the changing
ecosystem of the industry?
- Learning from international experience when working with the fintech industry on regulatory issues
- Achieving competitive neutrality in the playing field – perspectives from large and small players
- Streamlining the lending process – are recent policies going forward or backwards?
- Innovation vs. regulation - are regulatory controls on the banks reducing their capacity to adjust to changing conditions?
Panel Moderator:
Andrew Cornell, Managing Editor BlueNotes, ANZ
Panellists:
Phil Gray, Garage Director, AFS Transformation and Delivery, Westpac Group
Lisa Claes, Executive Director, Distribution, ING Direct
Kevin Davis, Professor of Finance, University of Melbourne, and Panel Member, Financial System Inquiry
Matt Lawler, Chief Executive Officer, Yellow Brick Road
Michael Saadat, Senior Executive Leader, ASIC Australian Securities and Investments Commission
10:45 Morning tea
11:15 Disruptors Panel Discussion: Why alternative lending has emerged, the
trajectory it is on right now, and how it is changing the standards that
customers expect
- How is this market niche in the online lending ecosystem shaping the broader lending industry?
- How are new market entrants leveraging technology and big data to enhance traditional credit models?
- The future of P2P mortgages in Australia – disruptive competition or collaboration with banks?
- Compliance vs. innovation - evaluating Australia’s existing regulatory regime in the context of this new industry
Panel moderator
Andrew Cornell, Managing Editor BlueNotes, ANZ
Panellists
Matt Symons, Chief Executive Officer, SocietyOne
Sunil Aranha, Chief Executive Officer, ThinCats
Daniel Foggo, Chief Executive Officer, RateSetter
Stuart Stoyan, Chief Executive Officer, MoneyPlace
Redesigning the lending model to propel smart lending growth
12:00 How product innovation, management of distribution, technology and risk
management all need to be aligned for a successful strategy
- Putting the customer at the centre of retail lending strategies and growing new business through providing end-to-end support
- Using customer analytics to optimise the customer portfolio and revenue
- Automating the origination processes with regular monitoring of triggers to respond quickly to changing consumer preferences and needs
- Developing an agile model of lending operations for a faster time to “yes”
Andrew Zanchetta, CEO Group Funding and Lending, Yellow Brick Road
12:30 Networking lunch
13:30 What to do with legacy systems? How to bypass the usual barrier to
innovation
- Transforming change implementation from an obstacle to an opportunity
- Selecting the right suite of partners to deploy the technology that supports the business strategy
- Breaking down data-centric silos to create an infrastructure that is quicker and easier to respond to regulatory and market changes
- The importance of robust, efficient lead management and a continued focus on improving operational efficiency
Erik Fenna, Chief Information Officer, P&N Bank
14:00 Case Study: People’s Choice Credit Union’s journey in implementing their
“Digital Branch” strategy
- How and why the strategy has evolved
- How People’s Choice differentiators are being leveraged within the digital branch
- Key successes and key challenges in implementing the “Digital Branch”
- The personal element trade-off in the online space– key learnings and experiences
Daryl Bateman, Executive General Manager, Sales & Distribution, People’s Choice Credit Union
14:30 Afternoon tea
Innovative strategies to enhance the credit value chain and increase revenue generation
15:00 Enhancing the performance of the broker channel through technology-led
innovation
- Maximising the service offering to loan origination partners to deliver a complete end to end solution
- Creating greater efficiencies for brokers to follow the progress of loan applications
- Enabling nextgen brokers for nextgen customers - transforming all the automated backend systems for loan managers, brokers and customers to be able to carry out the whole origination process through the device of their choice
Clive Kirkpatrick, General Manager Mortgage Broking, St. George Banking Group
15:30 Panel Discussion: Successfully managing third party lenders in a
multi-channel distribution mix
- How is the emergence of new business models in mortgage distribution causing lenders to re-think their distribution strategy?
- Harnessing technology in third-party banking in an effort to drive greater volumes through mortgage brokers
- Digital vs. physical channels - balancing the distribution mix in an advice-driven mortgage market
Panel moderator
Andrew Cornell, Managing Editor BlueNotes, ANZ
Panellists:
Clive Kirkpatrick, General Manager Mortgage Broking, St. George Banking Group
Mark Woolnough, Head of Third Party Distribution, ING Direct
Mario Reyahem, Director, Sales and Distribution, Pepper
Erik Fenna, Chief Information Officer, P&N Bank
16:10 Closing remarks from the Chair
16:20 End of Day One and networking drinks