Terms and Conditions
Attendee Cancellation Policy
If you are unable to attend an event, a replacement delegate may be sent in your place at no extra charge. Notification must be made in writing and received prior to the event commencing.
For special terms and conditions and information updates related to the COVID-19 pandemic, please click here.
Quest Events does not provide refunds for cancellations made more than 7 days after your registration is received, therefore the invoiced fee remains payable in full.
Should you wish to cancel your registration within the 7 day cooling off period, we will refund your registration fee less an administration fee (per attendee) of AU$220 (GST inclusive) for live events and AU$88 (GST inclusive) for online-only events. Please note, this cooling off period is available to individual or group attendee registrations only and is not applicable to commercial sponsors/partners.
Any cancellation must be made in writing and sent by email to your direct contact at Quest Events or to firstname.lastname@example.org
If booking within 7 days of the event start date, full payment is required and due at time of booking. No cooling off period exists and no refund will be provided for bookings/registrations made within 7 days of the event.
Quest Events will make available event documentation to any attendee who is unable to attend and who has paid in full. This includes on-demand access to our online-only events for 12 months. Unfortunately some speakers request their papers and/or presentations are not distributed.
Attendee Amendment Policy
Downgrading of registrations is not permitted. Registrations may be upgraded at any time.
Sharing of Passes
Quest Events does not allow shared registrations. Each registration allows admittance of one person only.
Change of Program Content, Format and/or Event Timing
Quest Events will endeavour to ensure that conference programs are correct at the time of the event. Unfortunately we may need to alter the program prior to or during the event and reserve the right to do so without notice. We also reserve the right to change the format of the event or postpone the event (where no refund will be issued) or cancel the event (when full refunds will be issued). Quest Events will make available course documentation to any delegate who is unable to attend and who has paid in full. This includes on-demand access to our online-only events for 12 months. Unfortunately some speakers request their papers are not distributed. Quest Events is not responsible for any loss or damage as a result of a substitution, alteration, format change, postponement or cancellation of an event.
Please note: not all speakers choose to provide their papers or presentations.
Any estimates or representations made by Quest Events as to the number or make-up of event participants are based on market research and experience, and are estimates only and not a guarantee or warranty as to the number, actual identity, purchasing power or level of responsibility of attendees at a Quest event.
In order to receive a Group Booking Discount, all members of the group must come from the same organisation (or be included on the one invoice), be registered at the same time and registration must be finalised in a single payment.
For individual and group attendee bookings only, payment is required either at the time of booking or within 7 days of an invoice being issued. No admittance will be granted where payment has not been received in full, unless a prior arrangement has been made in writing with Quest Events. If booking within 7 days of the event start date, full payment is required and due at the time of booking. For all other commercial sponsorships/partnerships, please refer to your agreement/contract for payment terms.
Quest Events reserves the right to charge an additional AU$220 (GST inclusive) administration fee where registrations change significantly from time of original booking. For our onlline-only events, this administration fee is AU$88 (GST inclusive). On-site registration/payment for live events: a AU$220 surcharge will be collected and no discounts are available.
Please refer to your sponsorship/partnership agreement/contract for additional terms and conditions (including payment terms).
Privacy Act Note
Our events are promoted by a number of supporting organisations that may send you marketing material for our events on our behalf. If you do not wish to receive direct mailings from Quest Events, click here. We will then remove your details from any of our internal mailing lists but cannot guarantee that you won't receive information about our events from supporting organisations.
Contact by 3rd Party Notice
From time to time Quest Events makes our attendee lists available to partners and sponsors of specific events. If you do not wish to be contacted directly by 3rd party partners and/or sponsors, click here. We will then remove your details from our 3rd party mailing lists.