Q. What are the new dates?
A. We will announce new 2020 dates in the coming weeks, taking into consideration any further announcements or directives regarding Coronavirus Disease 2019 (COVID-19). We will communicate the new dates as soon as they are available via email and update the website.
Q. Do I get a refund on my ticket?
A. Given that the conference has been postponed and not cancelled, your registration fee will simply be carried forward to the new dates and there are no refunds available.
Q. What happens if I can’t make the new dates?
A. You can transfer your ticket to a colleague, please speak to your delegate registration manager for any assistance required or call the customer service hotline on +61 (0) 2 9977 0565.
Q. How do I transfer my ticket to the new dates?
A. Your ticket will automatically be transferred to the new dates, you do not need to do anything.
Q. Will my airfare and other travel expenses I have incurred be reimbursed?
A: We apologise for any inconvenience but as per our standard terms and conditions, Quest Events is not responsible for any loss or damage as a result of a postponement. We respectfully suggest that you seek compensation through your own or your organisation’s travel or business insurance.
Q. Is there anything specific I need to be doing with regard to my registration, in light of this postponement?
A: No, nothing. We have retained your registration in our system, and will send you an update as soon as it is available.
Q: Who is the main point of contact for any questions and concerns with regard to the postponement?
A: Please contact the sales manager whom you dealt with at Quest Events or alternately, the Quest Events team firstname.lastname@example.org or on +61 (0) 2 9977 0565.