Conference Day One

Wednesday 24 February 2016

Click here for Day Two

Click here for Pre-Conference Learning Session

08:15 | Registration and welcome coffee

08:50 | Opening remarks from the Chair

Rob Thomas, Communications Manager – Public Sector Innovation, Department of Industry and Science

Ushering in the new era of digital government to make public services sustainable and future-proof

09:00 | Resetting and re-imagining the government business model of the digital age

  • The critical role of Australia’s digital government roadmap to develop and deliver citizen-centric e-services
  • Adopting a coordinated, whole-of-government approach to service delivery, moving beyond the current model of operating in silos
  • Changing the mindset to become agile and intuitive - redefining new ways of working and bringing new skills to government

Leisa Reichelt, Head of Service Design and User Research, Digital Transformation Office

09:30 | Implementing entrepreneurial agility in government

  • How to transform from antiquated, bureaucratic and wasteful systems into a customer-driven, creative, sustainable and data-oriented government
  • Implementing new ways of collaborating across teams to meet the demand of the public service
  • Collaboration with the business sector - how can a government entity act as a connector and convener?

Sharyn Clarkson, Assistant Secretary - Online Services Branch, Department of Finance

10:00 | How open government drives citizen engagement

  • How government agencies have an increased opportunity to engage their citizens by adopting open source solutions
  • How agencies can remove blockers and enable more engaging digital services
  • Leveraging open government platforms to foster better dialog and engage citizens at a far deeper level than is currently possible

David Peterson, Team Lead, Acquia Asia Pacific and Japan

10:30 | Morning tea

From strategy to execution - implementing the roadmap to deliver streamlined, accessible digital services

11:00 | INTERNATIONAL KEYNOTE (Video presentation): The challenge for successful e-government – how to re-engineer and distribute the administration’s knowledge assets

  • Building the single domain platform for publishing with a seamless user experience across all touch points
  • How to establish a sustainable multi-disciplinary team that can design, build and operate the services that citizens demand
  • The benefits of building government services using agile and user-centred services
  • Evaluating the data, tools and systems to be used to build, host, operate and measure services

Yoonkee Chung, Director General of the e-Government Bureau, Ministry of the Interior (MOI) Republic of Korea

11:30 | TRANSFORMATION AT WORK IN FEDERAL GOVERNMENT: How the Department of Human Services is transitioning to a more unified and integrated organisation

  • Recreating an organisation where its ‘services are shaped’ around the public
  • Simplifying the way the Department delivers customers’ service expectations - multiple transactions from one venue versus single transactions from multiple venues
  • Getting employee buy-in changing the identity of employees from single agencies to ‘we are Human Services employees’
  • How we are establishing benchmarks to measure user satisfaction, digital takeup, and how we are quantifying the results
  • Addressing the barriers to digital inclusion

Charles McHardie, Chief Technology Officer, Department of Human Services

12:00 | TRANSFORMATION AT WORK IN NSW GOVERNMENT: Getting the right information and services to people when and where they need it – lessons from OneGov

  • Leading a whole-of-government approach to transaction services that moves beyond departmental silos to deliver connected and seamless services focused on customer needs
  • How the small but agile team at OneGov replaced 46 old and unconnected systems with one platform supporting agencies from most NSW departments
  • Creating a seamless user experience for the public across multiple channels and devices

Allan Henn, Director, OneGov, NSW Department of Finance, Services and Innovation
Lisa Asquith,
OneGov Relationship Manager, ICT Strategic Delivery, NSW Department of Finance, Services and Innovation 

12:30 | Networking lunch

13:30 | How to actually deliver a customer-centric digital strategy across whole of government

  • Applying design thinking and co-design techniques to develop business transformation solutions
  • Building the technology to streamline operations that align to the customer strategy
  • Advantages of applying the piloting approach to new services – “test and learn” technique
  • What key factors ensure that agencies change to align with the “One-Stop-Shop” Program?

Nic Moore, Director Digital, Service NSW

Building digital capability in Australia's public sector to deliver relevant modern services

14:00 | Enabling the delivery of improved services to citizens in an increasingly resourceconstrained environment

  • Reviewing infrastructure transformation requirements to deliver critical support and core applications
  • How changing the vendor engagement model to a collaborative relationship with providers and a focus on outcomes for customers can impact your KPIs
  • Evaluating IT outsourcing models and migration to cloud
  • Increasing IT skills and frontline capabilities to support the business priorities

Jon Cumming, Chief Digital Officer, ACT Government

14:30 | PANEL DISCUSSION: Building the digital capability framework for Australia’s future cities

  • Overcoming the major challenges in raising the digital capability of a city
  • Choosing the right type of digital strategy to create the ultimate digital proposition for a city
  • What critical factors must you take into consideration to ensure your digital framework is effective?

Panel Moderator:
Rob Thomas, Communications Manager – Public Sector Innovation, Department of Industry and Science
Stephen Tait,
Chief Executive Officer, Chamber of Commerce and Industry Queensland

Jon Cumming, Chief Digital Officer, ACT Government

15:10 | Morning tea

Open government and open data - progressing from individual champions to standards

15:40 | PANEL DISCUSSION: Bridging the disconnect between what the public sector is capable of doing with its own data and what the private sector is accomplishing with similar datasets

  • How is government working with volunteer open data groups such as GovHack and Code for Australia to crystallise public problems, identify gaps, and improve services?
  • Best examples of how open data is providing new ways to think about enhancing two-way communication between governments and residents
  • Should APIs be the default method for publishing open data?
  • Managing the standards – establishing regular and sustainable practices of data collection, review, and release in order to ensure the quality of the information being delivered

Panel Moderator:
Rob Thomas, Communications Manager – Public Sector Innovation, Department of Industry and Science
Tim Neal
Senior Adviser, Public Data Branch, Department of Prime Minister and Cabinet
Maree Adshead, Chief Executive Officer, Open Data Institute Queensland
Alvaro Maz,
Director, Code for Australia
Steve DeCosta, Board Member, Open Knowledge Foundation - Australia Chapter

David Peterson, Team Lead, Acquia Asia Pacific and Japan

16:20 | Department of the Citizen: Becoming a Government Centred on the People We Serve

Shifting from transactional functions to holistic constituent life-cycle management

Bryan Cheung, Founder & Chief Executive Officer, Liferay

Applying the lessons that the private sector has learnt from the new digital age

16:50 | TRANSFORMATION AT WORK IN A GOVERNMENT OWNED ENTITY: How Australia Post has been transforming to drive growth in a digital economy

  • Leading transformation at Australia Post – lessons learnt
  • How applying a new way of working provides a path for product innovation
  • How organisations can respond to digital disruption and build models for success

Cameron Gough, General Manager Digital Delivery Centre, Trusted eCommerce Solutions, Australia Post

17:20 | Closing remarks from the Chair

17:30 | Close of Day One and networking drinks

19:00 | Official event dinner

Register online here.

Back to the top