Summit Day Two - Thursday 26 February 2015

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08:30 Welcome coffee

08:50 Opening address from the Chair

Khali Young, Lean and Agile Organisational Development Lead, Vodafone Digital

INNOVATION, PRODUCTIVITY AND COMPETITIVENESS

9:00 International Keynote Address
The economics of attention in the digital age – the importance of focus in a world of distraction

Although innovation is central to a company’s strategy and productivity performance, getting it right can be difficult
Examining the role of the innovation agenda and innovation governance for workforce productivity
Exploring a new style of IT to support increased workforce focus on driving business innovation, identifying opportunities for competitive differentiation and developing new go-to-market strategies
The role of consumer and employee engagement in creating a sustainable approach to innovation

Paul Jeremaes, Director of Innovation Centers, HP, Switzerland

09:40 Case Study
Westpac’s “The Garage” – Australia's first company enhancing innovation and productivity by acting as a "200 year old start-up"

Innovation, incubation and acceleration - and introduction to "The Garage"
How to act as an extreme accelerator of change to deliver customer focused solutions faster as a part of Westpac's "Service Revolution"
Why "Entrepreneurs-in-Residence" deliver more than just the most unusual job title in banking
How to combine lean, agile, customer centered design and digital to deliver better customer solutions faster
How to overcome the challenges of being an internal disruptor to drive a cultural change agenda

Phil Gray, Garage Director, AFS Transformation & Delivery, The Westpac Group

10:10 Case Study
Building productivity through nurturing creativity and innovation at Mirvac Group

Recognising the organizational value of giving employees the opportunity to creatively express themselves, excel, and appreciate their diversity
Developing Innovation Missions aligned with business strategy
Seeing ideas from inception to implementation utilizing lean start up methodology
Setting challenges for employees to empower them and encourage innovation
Promoting an innovative culture through creating a “safe to fail” environment that encourages learning rather than blame

Christine Gilroy, Group General Manager – Innovation, Mirvac

10:40 Morning tea

INDUSTRY TAILORED APPROACHES TO IMPROVING COMPETITIVENESS AND PRODUCTIVITY

11:10 Harnessing opportunities for productivity and competitiveness in retail

Identifying opportunities for waste reduction and operational efficiency across your supply chain
Meeting the changing needs of a new, more actively engaged consumer
Competing effectively in an increasingly technologized and online marketplace
Optimising the number and range of SKU offerings to meet customer needs - ensuring diversity and agility to meet these
Advantages of technological tools and contractors to support and optimize retail supply chain logistics
Demonstrating value, quality, and strong brand identification in a competitive market

Sue Anderson, Director of Programs, Australian Retailers Association (ARA) Retail Institute

11:40 Competing effectively with importers in Australian manufacturing

Examining heightened productivity drivers for Australian manufacturing businesses compared to international counterparts – productivity has to be higher
Pitfalls and challenges around competition on cost
Labour price differences between Australia and international competitors: challenges and strengths
Examining the strengths and limits of waste elimination as a productivity tool in manufacturing
Understanding the advantages that set local manufacturers apart:
- Quality of your product, Quality of service, Speed of service, Tailoring products to meet customer needs, Keeping a high quantity of skus – dropping the minimum quantity of your production runs if manageable
Making the most of technology to increase the speed of your production run

Aidan Mullan, Sustainability and Lean Manager, Interface

12:10 Promoting productivity in transport and logistics through workforce development

Trends in productivity growth in the Australian transport and logistics sector
Examining recommendations from the TLISC and Monash University report into productivity drivers in transport and logistics
Examining the role of workforce development in productivity
Targeting training needs to meet future workforce output demand

Robert Adams, Chief Executive Officer, The Transport and Logistics Industry Skills Council (TLISC)

12:40 Networking Lunch

13:40 Case Study
Practical innovation – managing the on-field Rugby League product

Techniques and technology – where have we been and where are we going
Player performance and welfare
Managing change – maintaining the fabric of the game with the goal of ensuring the NRL is the most engaging and entertaining product

Luke Gooden, Manager - Game Innovation/Analysis/Research, National Rugby League

WORKFORCE STRATEGIES FOR FOSTERING IMPROVEMENTS TO PRODUCTIVITY AND COMPETITIVENESS

14:10 Creating and leading social systems for business gain

Creating a culture of learning, improvement and development
Developing people: the balance between being directive vs providing space to learn
Trusting people to do the right thing
Collaborative planning and stakeholder engagement - harnessing the "wisdom of the crowd”; maximising communication
Adaptive planning processes for business agility
Using visual controls for communication

Khali Young, Lean and Agile Organisational Development Lead, Vodafone Digital
Vinnie Dempsey, GM Digital Channels, Vodafone Australia

THE LAST WORD

14:40 Round table discussion
Fostering Australian productivity and competitiveness – a review of summit proceedings

This interactive discussion with delegates, led by our event advisory panel and a select group of keynote presenters and event contributors will close the summit discussions and bring together a recommended action agenda to promote improved productivity and competitiveness in Australian businesses and organisations. A summit communique will be generated from this discussion and distributed to participants after the event, focused around:

Key messages emerging from the past two days of discussions
Stand out insights and benchmarked case studies
Implications for business process improvements and government policy
Take home strategies for changing how organisations operate to enhance their productivity

Participants:
Xiangyu Wang, Professor for Oil, Gas & LNG Construction and Project Management & Co-Director, Curtin-Woodside
Khali Young, Lean and Agile Organisational Development Lead, Vodafone Digital
Kerry London, Acting Deputy Pro Vice Chancellor Teaching and Learning and Professor of Construction Management, RMIT University
Sue Anderson, Director of Programs, Australian Retailers Association (ARA) Retail Institute

15:10 Close of conference and afternoon tea