What is CX Design & Implementation 2016?

To succeed in business companies must get closer to their customers and implement the right processes in the enterprise to empower their employees to keep their customers happy. To that end, the 2nd annual CX Design and Implementation conference is back once again showcasing leading industry experts in customer and user strategy who will speak on a range of topics from employee buy-in to cognitive analytics to omni-channel strategies and personalisation to improve the customer experience.