Conference Day One - Tuesday 10 October
08:15 | Registration and welcome coffee
08:50 | Opening remarks from the Chair
Mark Skipper, National Director, Supply Chain & Logistics Association of Australia
PUTTING THE NEEDS OF THE CUSTOMER AT THE HEART OF STRATEGY
09:00 | How HelloFresh delivers food across Australia
- Learning how to address geographical challenges
- Increasing customer expectations and how to adapt to them
- Evaluating technology support and limitations
Charles-Adrien Sirot, Head of Logistics, HelloFresh
09:35 | Changing your supply chain to align with customers’ needs
- Reforming the supply chain by changing your approach
- How sending products to your local stores improves delivery to the customer
- Understanding the needs of the customers and managing expectation by reshaping your strategy
Abdul Jaafar, General Manager Supply Chain, Fantastic Furniture
10:10 | SPEED NETWORKING
Take this opportunity to build, expand and strengthen your online retail logistics network. Remember to bring lots of business cards!
10:40 | Morning tea
11:10 | How the largest Australian retailers compare to their peers in Europe – size, performance and reach
- Identify the key players and disruptors in the Australian retailscape
- Draw out key considerations for retailers and start-ups in the sector (who’s looking to grow or disrupt)
- Target the three key areas for growth and the 3 key risk areas for retailers looking to defend and grow from their existing market position
Martin Shaw, Head of Research, InternetRetailing
HOW ASSESSING AREAS AROUND LOGISTICS CAN HELP IMPROVE YOUR COMPANY’S STRATEGIES
11:45 | Why online logistics matters to the “The Best Service is No Service” ideology
- The impact of logistics on service contacts and why it matters
- The impact of the growth of customer power
- Techniques Amazon used to harness service data for logistics improvement
- Contact prevention strategies and integrating logistics to a well-managed customer experience
David Jaffe, Consulting Director, LimeBridge Australia
12:20 | Networking lunch
13:20 | Understanding that marketing is more than just customer acquisition
- Why most marketers have their priorities all wrong
- How the job has only just begun once the product is delivered
- How customer retention is the ugly duckling and needs more love
Trent Allan, Head of eCommerce & Marketing, Home Clearance (Winning Group)
13:55 | Cash from the government to grow your online business
- How to get grants to cover advertising and website development with minimal effort and cost
- Tips to get around eligibility criteria and maximising your claim for things you wouldn’t think you could include
- Details of free advisory services, help with grant applications and more
Dean Salakas, Chief Party Dude, The Party People
14:30 | Afternoon tea
15:15 | PANEL DISCUSSION: Strategies to optimise shipping and cross border logistics
- How to utilise different carriers and how to bring on new solutions?
- How to address warehousing and distribution costs and how to manage them?
- How to source products and reduce import and customs challenges?
Panel moderator:
Mark Skipper, National Director, Supply Chain & Logistics Association of Australia
Panellists:
Dominic Culbert, Head of Logistics, Shippit and former Group Logistics and Delivery Solutions Manager, My Sales Group
Apurva Chiranewala, Growth Leader, Sendle and former Head of Shopping Strategy, eBay
Andrew Clark, Managing Director, LogisticsHelp
LEARNING FROM THE BOTTOM UP
15:45 | The journey of an online retail start up – the challenges, the growth and the success
- How rapid growth changes the way you look at your logistical practices
- Understanding the consumer’s needs and how to get product to customer faster
- What we didn’t know about storage, packaging and shipping processes, and how we’ve taken it to the next level
Tom Abraham, Chief Operating Officer, Flora & Fauna
16:15 | Closing remarks from the Chair
16:25 | End of Day One and networking drinks