Customer Experience Design
& Implementation 2015
Conference, Sydney

Driving the transformation that bridges insights into action through best practices in leadership, culture, customer experience, brand loyalty, creativity and innovation

Whilst many organisations are adopting this mantra to maintain their competitiveness and relevancy in their industry, outdated legacy systems, traditional organisational cultures, siloes and fragmented roles mean that in practice, few are behaving in a customer-centric manner. Transforming a service-centred or product centred enterprise into a customer focused organisation - and ensuring customer acquisition, increased loyalty and profitability — is top priority for the Chief Marketing and Chief Customer Officer in all industries and organisations, private and public, large and small

Download the full conference agenda here.

Delivering key industry experts including:

Addressing the key challenges facing customer experience leaders today:

  • Defining and designing customer experience strategies that grow enterprise value and drive competitive advantage
  • Uncovering opportunities that generate bottom-line impact
  • Optimising processes to improve customer experiences effectively and efficiently
  • Empowering the organisation to deliver exceptional customer experiences
  • Employing innovative training and learning techniques to accelerate results
  • Building the business case and quantifying the impact of strategic initiatives
  • Achieving broad engagement capabilities across all organisational touch points

Key benefits of attending:

  • Hear how leading organisations are walking the CX walk and implementing their customer strategy, aligning processes, changing ingrained attitudes and achieving a new, customer-focused mindset
  • Gain first-hand insights from 30+ customer experience practitioners who have successfully transformed their companies and achieved excellence in customer experience
  • Learn how leading organisations are embedding design-thinking into their employees as part of their customer transformation strategy
  • Engage with other senior executives from all industries, B2B and B2C, responsible for designing and implementing customer experience models and take away different perspectives and approaches that you can apply to your organisation immediately
  • Discover the latest trends and learn how you can create, measure, and maximise customer experiences to build brand loyalty, increase word of mouth, and grow your revenue
  • Get customised advice and insight through Q&A, in-depth learning sessions and networking

Sponsorship opportunities are available!

The CX Design and Implementation 2015 conference brings together partners, prospects and customers to explore CX solutions and products. By participating in this conference you'll be face to face with a large pool of prospects and customers eager to discuss your services and CX solutions. Be at the right place at the right time, gain competitive advantage and build brand awareness.

Position your brand as an authority in your sector – present on the programme, sponsor a networking function or demonstrate in our showcase exhibition.

Investments range from $7,500 to $50,000

For a confidential discussion about a sponsorship solution tailored just for you, please contact: Jon Treherne on +61 (0)2 8188 7536 or email

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