Conference Day Two

Conference Day Two - Wednesday 17 August 2016

 

Click here for Conference Day One

Click here for Post-Conference Learning Sessions


08:30 | Welcome coffee

08:50 | Opening remarks from the Chair

Danielle SzethoChief Executive Officer, Fintech Australia

Jack Quigley, Founder, CrowdfundUP Board Member, Fintech Australia


RETHINKING LEGACY STRUCTURES TO BUILD NEXT GENERATION DIGITAL LENDING PLATFORMS


09:00 | Creating compelling digital strategies that improve interactions with customers

  • Driving simplicity, transparency and communication through digital mortgage processing
  • How ING DIRECT implemented technology solutions to stay relevant in a changing market
  • The impact of digitisation and standardisation on operations

Simon Andrews, Chief Operating Officer, ING DIRECT


09:30 | Transforming the Organisation for the Digital Future

  • Establishing the right organisational culture to succeed in the digital economy
  • The changing leadership and people skills/capabilities for future success
  • Transforming the technology stack to create amazing customer experience

Andy Weir, Chief Information Officer, Bankwest


10:00 | Moving from ‘disruption’ to ‘partnership’ as alternative finance platforms and banks see common ground for mutual success

  • How the future eco- system of different SME alternative finance and digital models in the market place will compliment and compete with banks
  • Identifying the potential for partnership between Alt fi and traditional lenders
  • Addressing the broader technological and societal changes driving the new lending eco-system and the role of the new players

Sunil Aranha, Chief Executive Officer, Thincats


10:30 | Morning tea


CHAMPIONING THE DIGITAL CUSTOMER EXPERIENCE - GETTING THE “RIGHT” LEVEL OF FRICTION IN THE LENDING MODEL TO BALANCE RISK AND CUSTOMER DEMANDS


11:00 | Are banks ready for the next generation customer?

  • Technology and behaviour change  - separating the hype from reality
  • The three forces that ‘construct’ behaviour in financial services
  • Who’s ready for the next generation customer and who’s not?
  • Behaviour change and tipping points in Fintech

Pascal Bourgeat, Director of Behavioural and Cognitive Science, Ipsos Australia


11:30 | CX PANEL DISCUSSION: Balancing speed, risk and customer experience – best practices in transforming customer experiences from frustration to frictionless engagement 

  • What are the major challenges facing lenders today in refining a seamless omni-channel customer experience?
  • How are the pioneers of online lending achieving a product/market fit with continuous innovation?
  • Engaging brokers in the digital initiative for seamless customer experience – who is getting it right?

Panel moderator:
Jack QuigleyFounder, CrowdfundUP, Board Member, Fintech Australia

Panellists:
Martyn Norman, Head of Lending, Bank Australia
Leigh Dunsford,
Co-founder and Director, Waddle
Ranin Mendis,
Co-founder, LoanDolphin


MASTERING THE LATEST CREDIT RISK MANAGEMENT TECHNIQUES TO CREATE THE MOST EFFECTIVE RESPONSE TO BORROWER BEHAVIOUR PATTERNS


12:15 | INTERNATIONAL KEYNOTE: Understanding borrowers – what they tell us through their decisions

  • Understanding the impact of cognitive and social factors on risk decisions
  • Discovering the unknowns in risk - identifying the new ways financial institutions can broaden their search for credit risk 
  • Harnessing gamification techniques for risk profiling in banking

Bernard Del Rey, Chief Executive Officer, Capital Preferences (USA)


12:45 | Networking lunch


ADAPTING TO NEW TECHNOLOGY CHANGES AND TOOLS TO EFFECTIVELY ENHANCE CREDIT-DECISIONING


13:45 | How Comprehensive Credit Reporting will change how we originate and manage loans in Australia

  • What progress has been made by lenders in adopting Comprehensive Credit Reporting (CCR) and what lessons can we learn from international markets
  • How CCR will influence the way consumers shop for credit and manage their credit history
  • What opportunities are created for lenders by the new comprehensive credit reporting system

Mike Cutter, Executive GM, Credit Risk & Advisory Services, Veda


14:15 | Exploring how new data is changing the way credit risk operates

  • What is new data when it comes to credit risk?
  • Addressing industry changes in data and how it is impacting the future of credit risk management
  • How many Cs? What can we use ‘new data’ for in the credit risk framework?
  • Exploring how data management will change credit lending policies

Matthew Gijselman, Head of Government, Regulatory & Industry Affairs, Australian Retail Credit Association (ARCA)


14:45 | Afternoon tea


TAKING DIGITAL LENDING STRATEGIES TO THE NEXT LEVEL – A GLIMPSE INTO THE FUTURE FOR RETAIL AND BUSINESS LENDING


15:15 | How Blockchain can disrupt the banking model

  • Understanding DAC (decentralized autonomous corporation)
  • Credit, crypto-currency and the growing opportunity to meet the growing demand for loans
  • Building trust and reputation in an era of cyber attacks – could blockchain be the single, secure token element to certify the authenticity of identity in digital loan origination?

Jonathan Miller, Director, Bit Trade Labs


15:45 | PANEL DISCUSSION: Are we headed for a hybrid financial sector?

  • Will traditional banking institutions and alternative platforms co-exist, catering to different classes of investors and borrowers?
  • Is all this digital disruption and emerging hybrid ecosystem actually helping the customer?
  • How will leading participants in retail and SME lending promote transparency and standardisation in this rapidly growing digital space?
  • What role will the regulators play in trying to balance the fostering of innovation with a duty to protect investors and customers?

Panel Moderator:
Danielle SzethoChief Executive Officer, Fintech Australia

Panellists:
Martin Barrett,
Managing Director, Auswide Bank
Stuart Stoyan,
Chief Executive Officer, MoneyPlace
Bruce Treloar,
Chief Executive Officer, LIXI
Matthew Gijselman,
Head of Government, Regulatory & Industry Affairs, Australian Retail Credit Association (ARCA)


16:30 | Closing remarks from the Chair and drawing of the lucky door prize!

16:40 | Close of Day Two and close of conference


Register now!

Back to the top

Reference: 
Next Generation Lending 2016